B&I, in Devon
At this Industry site overall sales have increased by £23,625.50 due to the offer and quality of the food. We have increased the footfall through the restaurant by 20% and have increased hospitality by £15K. Hospitality was out sourced with the previous contract, but all hospitality requests are now met in house.
There are several vegans on site who were previously not being catered for. We conducted meetings with them, understood their frustrations, and now offer them a much more varied choice.
We have introduced regular theatre cookery at this site, and it has proved very popular. The ‘Inspired Salad Bar’ is another success, served as a breakfast item, to cater for the tastes of a number of Eastern Europeans on site.
We have developed a strong relationship with this client over the past 18 months, meeting on a regular basis to discuss the account. We are improving communication and collaboration by introducing a monthly workshop where the staff can give feedback and put forward suggestions.
School, in Manchester
It is important to our client that their students feel nurtured and cared for, which is why they chose us as their partner. The Academy has a commitment to providing a healthy learning environment and, like us, they share the belief that the food we offer plays an important role in this. Our approach is to ensure our food supports our client’s objectives and values which is why we source all our ingredients within a 25 mile radius. It is all made from scratch and has a commitment to health and wellbeing.
Breakfast and mid-morning snacks have a profound impact on a child’s mood and performance so we ensure we provide a well-balanced offer, with plenty of choice to suit even the fussiest eaters! We see our role within the Academy to use food not just as a source of nutrition but a learning experience for new cuisines which is why we have introduced a ‘street food corner’ alongside more traditional offers at lunchtime.
We have over 800 pupils onsite and feedback on our food has been incredible with students saying our food is ‘fresh and exciting’ and ‘exactly what we have been waiting for!’
Care, in Llandudno
We provide a range of food services across the portfolio of this charity. The food offer ranges from traditional to street food, formal dress dinners, and BBQ’s. However, it’s our ability to get really involved with rehabilitation that has afforded us our long-standing relationship with the client. Our ‘Can’t Cook, Won’t Cook’ scheme teaches members cooking skills (including bread making classes) and encourages independence. Our take on the ‘I’m a Celebrity Bushtucker Trial’ is also a great success where the members were given edible bugs, worms and beetles to hold, feel and eat! We understand that it’s not just a place to work, but it is a home away from home for many of the Veterans, and it should feel as such. One of our Chefs even entertains with his guitar after lunch service.
Our commitment to the charity over the years has laid the foundations for a strong partnership supported by delivering on our promises. In 2014 we experienced a retender process and as a consequence of our hard work and commitment not only saw a contract extension but gained 3 other contracts within the group. A sense of familiarity is important for the veterans, so it’s a great credit that 82% of the original start up team from the summer of 2011 remain to be friendly faces at the site.
B&I, in Hertfordshire
Our client wanted a partnership with their chosen caterer, one that offered both flexibility and an understanding of their demographic. It was our commitment to this that impressed them during the tender stage, and subsequently the contract was retained in June of 2018.
We knew it was important to get the offer right from day one, so during the six-week mobilisation we held a series of tasting days to ensure we developed an offer that was both relevant and inclusive with the 200 people on site. This enabled us to launch a new artisan salad bar and a daily changing street food offer. Alongside our staff offer we also provide hospitality to a busy set of meeting rooms which host anything from breakfast meetings to working lunches.
Since contract award we have increased sales by 28.3 % as a direct result of the new concepts and the quality of food we now provide.
B&I, in Cambridge
We are proud to partner with Nuffield Health Gym at this brand new B&I site. We were able to use our experience in food that is focused on nutrition and wellbeing in a public facing restaurant and bar, called ‘The Apiary’. With a hugely diverse demographic it was really important to our client that we not only provided fantastic food but fostered a feeling of community as part of the health club experience. ‘The Apiary Juice Press’ offers a variety of freshly squeezed juices, smoothies and milkshakes, with energy and health boosting benefits from superfoods. Just what is needed post workout!
Since the contract was awarded in February 2018 our new retail offer has seen sales increase by over 80%. This is a direct result of our ability to drive spend and penetration by carefully executed food backed up by strategic marketing campaigns.
Hospitality is also a really important part of our role at this site and it’s been so popular that we now deliver to over 20 businesses daily. Up to 3,000 customers around the Business Park can choose from our hospitality menu at The Apiary, delivered to their door using our very own Apiary delivery van. With daily orders, the catering team work hard to impress our clients with the delicious food on offer. Orders range from standard working lunches to executive finger food, and even fresh stone-baked pizzas delivered from our pizza oven.